ITI Survey: Customer Service Satisfaction
First Name
Last Name
Clinic Name
Email Address
1. From whom do you currently purchase Integrative Therapeutics products?
Integrative Therapeutics, Inc. (directly)
Emerson Ecologics® (Bedford, NH)
Emerson Ecologics® (Redlands, CA)
Natural Partners, Inc.
Natural Dispensary Patient Direct Program
2. How long have you been purchasing from them?
0 – 6 months
6 months – 1 year
1 – 2 years
2+ years
3. On average, how frequently do you purchase/interact with them?
Less than 4 times per year
4-6 times per year
6-12 times per year
12+ times per year
4. On a scale of 1-5 (1 = poor and 5 = excellent), rate the following:
Poor
Average
Excellent
1
2
3
4
5
Ease of ordering
Timeliness of delivery
Condition of shipment once it arrives
Frequency of out of stocks
Customer service assistance
Technical assistance (e.g., response to product or quality questions)
Communication on product offerings/promotions
Overall service
5. Please provide any comments regarding your service satisfaction with the company who currently fulfills your orders.
6. Please note your preferred methods of obtaining information on products and educational opportunities.
Choose Top 5 and rank them, with 1 being your most preferred method
1
2
3
4
5
Mail
Box/order inserts
Email
Fax
Phone
Sales Representative
Distributors
State Associations
Websites
Other
If "Other", please provide specific examples.
7. Please note your preferred formats for learning.
Choose Top 5 and rank them, with 1 being your most preferred method
1
2
3
4
5
Tradeshows (exhibitors)
Regional conferences
National conferences
Weekend seminars
Evening dinner seminars
Webinars (live w Q&A or prerecorded)
Teleconferences (live w Q&A or prerecorded)
Clinical round or staff training
Sales reps via email or phone
Informational emails
Order inserts
Distributor marketing
Website content
Professional journals and websites
Other
Please provide specific examples of professional journals or websites and any other preferred formats for learning.
8. On a scale of 1-5, rate the necessity of continuing education credits (CE) in terms to your willingness to participate in the following types of educational events:
1 = critical and 5 = not important
1
2
3
4
5
Live education/seminars
Webinars
Teleconferences
Tradeshow/conference lectures
9. Please identify any areas in which the Integrative Therapeutics, Inc. product portfolio is lacking (check up to 5):
Anxiety/stress/sleep
CoQ10
Healthy aging
Weight maintenance
Detoxification
Digestion
Cardiovascular
Women’s Health
Cold & flu
Energy
Joint/musculoskeletal
Inflammation
Allergies
Enzymes
Probiotics
Other
10. Are there other types of information or services that you would like your product fulfillment company to provide?
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